FAQ: Payment issues



How do I cancel the auto renewal of my VideoPass?

If you no longer wish to continue your access to VideoPass for the next season, you will be able to cancel the auto renewal easily in your profile, once logged on your VideoPass account, under "Your VideoPass"

Untick the option that indicates you would like to be auto-renewed.


How can I buy a Video Pass?

Please visit our Subscribe section where you will find a description of the video passes available for purchase in the country you are located in.

When the payment is successfully made, you will receive a confirmation e-mail with an order code.

You will be able to see the video pass you purchased in your profile.


What does auto-renewal mean?

When you purchase a Full Season VideoPass subscription, you also accept the Terms and Conditions allowing your subscription to be automatically renewed the following season and each subsequent season.

You will be notified of this impending charge by email at the email address you provided during sign up. We will also advise you of any price changes at this time as well as any other material changes to the subscription terms. You will then have an opportunity to cancel your subscription if you do not want it renewed for the following season. Please be advised that if you do not affirmatively cancel your subscription by the date provided in our email notice then it will be automatically renewed and the credit card on file will be charged based on the subscription price indicated in the email notification.


What payment methods are accepted on worldsbk.com?

Credit cards, debit cards and Paypal are accepted as payment methods.


What is the currency exchange applied?

Our prices are shown and charged in Euros. Your bank will do the currency exchange. You should contact them in order to know the exchange rate they will apply.

Need Support?

Do not hesitate to contact us.