FAQ: Live Video



I cannot find the Live Video

Make sure that a live session is currently running. Please check the time schedule on our homepage (you can switch to your local time).

Once correctly logged in you will see a Live Video and a Live Timing icons on the upper right side of our main page, as well as a direct access on the homepage. The icons will be green and "on air" when there is a live session running. Make sure that you have installed the latest version of Flash.

Live video will be available for WorldSBK and WorldSSP Superpoles on Saturday and to all the races of the weekend. For the European rounds, Superstock 1000 race is also covered.


The live feed freezes / stutters?

Please check that you do not have any firewall or router security that might cause blocks on the video, or have any program open that might be using bandwidth during the live session.

Please also make sure that your line is not being relied on by any third parties and that there is no interference being caused by any device on your connection.

We suggest you to close any other application on your computer whilst viewing the video and to try to view it with another browser.


Is the Live Video compatible with iPad, iPhone and Android?

Yes, the Live Video is compatible with the iPad, iPhone and Android devices. You will be able to view it in your device browser.

Please note that viewing experience may vary depending on the internet connection, device and/or operating system. If you are experiencing problems viewing certain features on the iPhone, iPad or other mobile devices we suggest that you use a computer/laptop.


I cannot view live video content after purchasing a VideoPass

Make sure you are correctly logged in and that you have a valid subscription.

We suggest you upgrade your Flash Macromedia Plug to the newest version.

Then check your navigator configuration and the cookies. If the cookies have been deactivated, please activate them and clear the old ones. Delete the cache, then try again to log into the homepage.

If you have any firewall or anti pop-up software, we suggest you deactivate them.


What are the minimum system requirements?

- Intel Core i5 or equivalent AMD processor (*) with a minimum of 2GB of memory
- An operating system and browser supported by Adobe
- Adobe Flash player version 11.2
- A broadband internet connection of 4 Mbps or higher
- 1024x768 resolution or higher


What are the minimum system requirements?

- Intel Core i5 or equivalent AMD processor (*) with a minimum of 2GB of memory
- An operating system and browser supported by Adobe
- Adobe Flash player version 11.2
- A broadband internet connection of 4 Mbps or higher
- 1024x768 resolution or higher

Need Support?

Do not hesitate to contact us.